Terms of Service

Effective date: 2026-10-28. Last updated: 2026-10-28.

Using Climbrk

The Service is operated by Surya Verma under the name Climbrk, Lucknow, Uttar Pradesh, India. By creating an account or using the Service, you agree to these Terms and our Privacy Policy. You must be at least 18 and authorised to act for your business.

Keep accounts secure. Each teammate needs their own login. Owners are responsible for staff activity, delegated permissions and removing departed members. Review business-assistant proposals before confirming changes; saved menu revisions are a business reference, subject to account deletion.

Starter, trial and PAYG are Owner-only. Standard allows the Owner plus two teammates; Growth allows the Owner plus four. Pending invitations reserve places; suspended members count until removed. At most two Owners share the total limit. Contact us for higher limits. Current availability is shown in the dashboard.

What the assistant does

The assistant answers WhatsApp questions from your information. Review chats, pause it or reply yourself. Automated replies can be wrong; keep information accurate. The Service is not for emergencies or medical, legal or financial advice.

You own your content and permit its processing for the Service. You are responsible for messages in your business's name, required customer notices and permissions.

You must follow WhatsApp's applicable business terms and messaging policies. Meta may restrict your account or number; we cannot control its decisions, fees or outages.

Acceptable use

Do not use the Service for spam, harassment, impersonation, illegal or prohibited goods, or other unlawful activity. Do not collect passwords, OTPs, card numbers, government ID numbers or health records. Do not attack the Service or bypass its security or limits. We may suspend accounts that break these rules.

Pilot and support

The Service is free during the pilot. Paid plans will be introduced only after 30 days’ notice. Pilot features may change or be withdrawn.

Support is by email at surya@climbrk.app and we reply within 2 working days. We do not promise uninterrupted or error-free service.

Subscriptions and reply allowances

Where offered, free replies are provided once per business account, without a card or expiry. This allowance does not automatically become a paid subscription.

Monthly plans require your agreement to the displayed price and Razorpay AutoPay mandate. Confirmed payments fund that period's allowance; unused monthly replies expire. Incoming messages, manual replies and Preview do not count. Customer-facing automated replies, including follow-ups, do; unconfirmed sends may reserve allowance.

No allowance means automated replies pause, while incoming chats and manual replies continue. There are no automatic overages or upgrades. Meta's charges are separate.

Cancel renewals in Billing. Already-paid access lasts until period end, except for refunds, disputes or suspension. Deletion first cancels continuing subscriptions. For payment errors, cancellation problems or refund requests, contact support. Statutory rights remain available. Existing pilot notice commitments still apply.

Privacy and ending your account

For your customers' personal information, you remain responsible and we process it on your behalf. Our Privacy Policy explains this use. You can stop using the Service and request account deletion at any time.

We may suspend or end access for a breach of these Terms, a Meta restriction, or to protect the Service, giving notice where practical. Terms that need to continue after closure, including liability and governing law, remain in effect.

Ownership and liability

The Service, software and brand belong to us. You have a limited, non-transferable right to use the Service while your account is active. We may use feedback you provide.

To the extent the law allows, the Service is provided as it is, without warranties. We are not liable for indirect or consequential loss, lost profits or business, third-party failures, inaccurate information you supply, or AI replies you do not review. Our total liability is limited to the fees you paid us in the 3 months before the claim or INR 5,000 if you paid nothing. Nothing here limits liability that the law does not allow to be limited.

You will cover losses and claims arising from your content, messages, breach of these Terms or breach of law.

Changes, law and contact

For material Terms changes, we will give notice by email or in the dashboard at least 14 days ahead. Continued use after the change takes effect means you accept it.

Indian law applies. The courts at Lucknow, Uttar Pradesh have exclusive jurisdiction after the parties first try to resolve a dispute by discussion for 30 days. Contact: surya@climbrk.app.